The 5 Key Components of Emotional Intelligence at Work

      1. Self-awareness
        • The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others 
        • Self-confidence
        • Realistic self-assessment 
        • Self-deprecating sense of humor
      2. Self-regulation
        • The ability to control or redirect disruptive impulses and moods 
        • The propensity to suspend judgment—to think before acting 
        • Trustworthiness and integrity 
        • Comfort with ambiguity 
        • Openness to change
      3. Motivation
        • A passion to work for reasons that go beyond money or status 
        • A propensity to pursue goals with energy and persistence 
        • Strong drive to achieve
        • Optimism, even in the face of failure 
        • Organizational commitment
      4. Empathy
        • The ability to understand the emotional makeup of other people 
        • Skill in treating people according to their emotional reactions 
        • Expertise in building and retaining talent 
        • Cross-cultural sensitivity
        • Service to clients and customers
      5. Social Skill
        • Proficiency in managing relationships and building networks
        • An ability to find common ground and build rapport
        • Effectiveness in leading change
        • Persuasiveness
        • Expertise in building and leading teams

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